• Quality Checked
  • Secure Payment
  • Free Delivery

Our Frequently asked questions

Take a look through our most frequently asked questions, if you can not see an answer to a question you may have please do not hesitate to get in touch with us.

Postage and Packaging

The seller is required to pay for their postage to DressXChange. If the buyer is in the UK postage is FREE. If the buyer is outside of the UK postage charges will be applied, Dresscxchange will contact the buyer after the order has been placed for payment of postage.

What happens if my item does not sell?

The item will be put on the site for 8 weeks at the agreed price. If it does not sell and you agreed at the start the price will be reduced by increments. In the unlikely event that it does not sell it will be returned to you.

What happens if my item is lost in the post?

We use a carrier that requires a delivery signature and can be tracked. We recommend that any seller who sends items to us does the same.

What are the commission rates?

The commision rates on sales is split 50/50

What happens if the buyer wishes to return the item?

All buyers have a statutory right to return items in a set period of time as per our T&C. There will be terms set out for the return of any item and if they are not met then the sale will stand.